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Nitrova refunds and returns
How Nitrova handles refunds and returns: Retours acceptés sous 30 jours dans l'emballage d'origine.
Retours acceptés sous 30 jours dans l'emballage d'origine.
Include the checkout email, order number, and clear photos if a product arrives damaged, materially different from the listing, or missing from the package.
Returns should not be mailed before support confirms the return instructions.
Return requests require manual review and usually take 3-5 business days to process.